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From Charles’ highly trained and experienced engineers and technical support teams to our field sales team, Charles is a proven supplier who understands customer support.

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See Charles’ warranty by product group and standard terms and conditions:

Product Hardware Warranty Terms and Conditions of Sale

Repair Services Procedure

Charles electronic equipment under warranty may be shipped to us for testing and repaired or exchanged for a replacement unit, as determined by Charles. Products sent in for repair are addressed and returned promptly, typically within 30 days. Repaired equipment is warranted from the date of repair for 90 days or for the remaining portion of the original warranty, whichever is longer.

For non-electronics products, please contact Telecom Technical Support for assistance.

An RMA is required for equipment returned for repair. Please contact the Charles Repair Service Center to receive an RMA.

Out-of-warranty repair is subject to repair charges. Equipment returned for repair for which no trouble is found is subject to a nominal testing fee. Shipping costs to and from the service center are your responsibility. Payments can be made via purchase order (subject to credit approval) or credit card (Mastercard or Visa). Please note that out-of-warranty repair is not available for Manufacture Discontinued products.

For all returns, include the RMA in the carton with the equipment being returned. Please verify the following information is correct and included as part of the RMA documentation being returned:

Company name and address
Contact name and phone number
Inventory of the equipment being returned
Particulars as to the nature of the failure
Return shipping address
Purchase order or payment information

Pack equipment using original cartons if available, and electrostatic discharge (ESD) safe packaging for electronics.

Ship the equipment, purchase order (if applicable) and above-listed information, transportation prepaid, to the service center address:

Charles Industries
Service Center
16265 E. National Road
Marshall, IL 62441

When service is complete, Charles will return the product to you. For questions, contact the Charles Repair Service Center.